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Frequently Asked Questions

Online Products

Where can I purchase Tortoise products?

The item I want is out of stock. When will it be back in stock?

Do you gift wrap?

Are all your products from Japan?

Shipping

How do you ship? When do you ship?

How much does it cost to ship my order?

Do you ship internationally?

Do you ship to Hawaii and Alaska?

Do you offer in-store pick up instead of shipping?

I received my order, but the item was damaged. What should I do?

Return Policy

What is your return policy?