We are welcoming walk-in visitors Tue through Sun as of June 15th, 2021. Book store visit for specialized assistance! Open 1-6 (Tue-Sat) and 12-5 (Sun). Pickup is available from 10am. 2-3 days for online orders to be shipped out. Same-day pickup for orders made by 4PM but customers must first be notified by email when order is ready. Closed Mon and July 4th. Thank you!

Help Center

Frequently Asked Questions

Return Policy

What is your return policy?

Online Products

Where can I purchase Tortoise products?

The item I want is out of stock. When will it be back in stock?

Do you gift wrap?

Are all your products from Japan?

Shipping

How do you ship? When do you ship?

What is your shipping fee policy?

Do you ship internationally?

Do you ship to Hawaii and Alaska?

Do you offer in-store pick up instead of shipping?

I received my order, but the item was damaged. What should I do?