In appreciation of the support from the Tortoise Community - free shipping extended until the end of April 2020!

Help Center

Frequently Asked Questions

Return Policy

What is your return policy?

Online Products

Where can I purchase Tortoise products?

The item I want is out of stock. When will it be back in stock?

Do you gift wrap?

Are all your products from Japan?

Shipping

How do you ship? When do you ship?

Do I get free shipping for orders over $100? What is your shipping fee policy?

Do you ship internationally?

Do you ship to Hawaii and Alaska?

Do you offer in-store pick up instead of shipping?

I received my order, but the item was damaged. What should I do?