In-store visits by appointment recommended due to limited number of customers: Tue-Sat, 1-6pm, Sun 1-5pm. Closed Mon. Please allow 2-3 days for online orders to be processed and shipped out. Same-day pickup is available for orders made during store pick-up hours (Tue-Sun 11-4), but customers must first be notified by email when order is ready.

Help Center

Frequently Asked Questions

Return Policy

What is your return policy?

Online Products

Where can I purchase Tortoise products?

The item I want is out of stock. When will it be back in stock?

Do you gift wrap?

Are all your products from Japan?

Shipping

How do you ship? When do you ship?

What is your shipping fee policy?

Do you ship internationally?

Do you ship to Hawaii and Alaska?

Do you offer in-store pick up instead of shipping?

I received my order, but the item was damaged. What should I do?