IN-STORE SHOPPING: Open for in-store visits by appointment ONLY, Tuesday through Saturday, 1 PM to 6 PM, and Sunday 1 PM to 5 PM. Appointments can be made online by clicking "Book Store Visit". For safety reasons, we're currently not accepting Standby/Walk-In guests until further notice. Tortoise is CLOSED on MONDAYS. * ONLINE ORDERS: $10 flat rate for all orders. DEADLINE for Christmas orders is December 10th, Thursday. Please allow 3-5 business days for online orders to be processed and shipped out. * CURBSIDE ORDERS: Same day pick-up orders are not available. Customers will be notified by email when the order is ready. Please allow at least 2 days for curbside pick-up.

Help Center

Frequently Asked Questions

Return Policy

What is your return policy?

Online Products

Where can I purchase Tortoise products?

The item I want is out of stock. When will it be back in stock?

Do you gift wrap?

Are all your products from Japan?

Shipping

How do you ship? When do you ship?

What is your shipping fee policy?

Do you ship internationally?

Do you ship to Hawaii and Alaska?

Do you offer in-store pick up instead of shipping?

I received my order, but the item was damaged. What should I do?